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Privacy & your child's records

Your child's records are sacred. We treat them that way.

You're being asked to share some of the most sensitive documents a family has. Here is exactly what we collect, how it's protected, who sees it, and the control you keep — in plain language, with nothing hidden in the fine print.

🔒 The short version

  • We never ask for your child's IEP or records through the website. When you're ready, we send you a private, encrypted upload link — records travel through a secure channel, not email or a web form.
  • Only the expert working on your child's case sees the records. No one else.
  • We never sell your information, ever, and we never share it with your school, your district, or anyone else without your explicit say-so.
  • You're in control. Ask us to delete everything at any time and we will, promptly.

What we collect — and what we don't

When you reach out through our contact or review form, we collect only what you choose to tell us: your name, email, phone, state, your child's age, and a description of what you're facing. That's it. We use it to reply to you and, if you move forward, to help your child.

We deliberately do not accept your child's IEP, evaluations, or medical or psychological records through the website. Those documents are far too sensitive for a web form. Instead, once we're working together, we send you a private, encrypted file-request link so your records travel through a secure, access-controlled channel.

For professionals: records are transmitted via an encrypted file-request service (TLS in transit, encrypted at rest), not via email attachments or unsecured form fields. We follow data-minimization — we request only the documents needed for the specific review.

How we use what you share

We use your information for one purpose: to help your child. That means reading the records, researching the right options near you, writing your plan, and connecting you with local help. We do not use your child's records for marketing, for training any outside tool, or for anything unrelated to your case.

Who can see your child's records

Only the expert working directly on your case. Your records are not shared with your school, your district, an insurer, or any third party — unless you explicitly ask us to (for example, if you want us to send a document to an advocate you've chosen). We will always ask first.

We never sell, rent, or trade your personal information. Full stop.

How long we keep it

We keep your records only as long as we need them to help you, plus a reasonable period afterward in case you return. You can ask us to permanently delete everything at any time, and we will do so promptly and confirm it in writing.

Your rights & your control

For professionals: we honor access, correction, and deletion requests consistent with applicable privacy laws (including California's CCPA/CPRA for California residents). Because we are a private advocacy service and not your child's school or a covered health-care provider, FERPA and HIPAA do not govern us directly — but we hold your child's education and health records to a comparably careful standard by choice.

A note about children

This service is for parents and guardians, not for children to use directly. We don't knowingly collect information from children, and we never market to them. The records you share about your child are used solely to advocate for that child.

Cookies & the website itself

Our site uses basic, privacy-respecting analytics (Google Analytics) to understand which pages help families, so we can improve them. This is ordinary website traffic data — it is never connected to your child's records. You can block analytics cookies in your browser at any time without losing any functionality.

If anything changes

If we ever update how we handle your information, we'll post the new version here with a fresh date. The promises above — never sold, only the expert on your case, your control to delete — are commitments we don't intend to weaken.

Last updated: June 2026.

Questions about your privacy?

Ask a real person — directly, anytime.

joel@anewstoryadvocacy.com